At Chithiraalayam, we value not only the art we preserve, but also the trust of those who engage with us. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.
Privacy Policy
1. Information We Collect
When you interact with our website, we may collect the following information:
Personal Information
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment-related details (processed securely via third-party gateways)
Technical Information. - IP address
- Browser type and device information
- Pages visited and browsing behaviour
This information helps us process orders, improve our services, and ensure a secure experience.
2. How We Use Your Information
Your information is used to:
- Process and fulfil your orders
- Communicate order updates and customer support
- Improve website functionality and user experience
- Prevent fraudulent or unauthorized transactions
- Comply with legal and regulatory requirements
We do not use your data for unnecessary or unrelated purposes.
3. Payments & Security
All payments made on Chithiraalayam are processed through secure third-party payment gateways.
We do not store your card or banking details on our servers. Your payment information is encrypted and handled in accordance with industry security standards.
4. Sharing of Information
We do not sell, rent, or trade your personal information.
Your data may be shared only with trusted third parties for essential operations, such as:
- Payment processing partners
- Shipping and logistics providers
- Technical service providers
These parties are required to handle your data responsibly and only for the intended purpose.
5. Cookies
Our website uses cookies to enhance your browsing experience.
Cookies help us:
- Remember your preferences
- Enable smooth navigation
- Understand user behaviour to improve the website
You may choose to disable cookies through your browser settings, though some features of the website may be affected.
6. Data Retention
We retain your information only for as long as necessary to:
- Complete transactions
- Maintain records for legal and accounting purposes
- Provide customer support
You may request deletion of your personal data, subject to applicable legal obligations.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Request deletion of your data
To exercise these rights, you may contact us through the details provided on our website.
8. Third-Party Content
Our website may include links or embedded content from external platforms. We are not responsible for the privacy practices of these third-party websites.
9. Data Protection
We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure.
However, no online platform can guarantee absolute security, and users are advised to take necessary precautions while sharing information online.
10. Updates to This Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically.
Closing Note
At Chithiraalayam, every interaction is treated with care. Just as we preserve art with attention and respect, we handle your information with responsibility and discretion.
